Installed a compact home lift by this Company, just called as door doesn't open when the lift goes upto the 1st floor, no matter what you do, it opens at the Ground Floor, no problem. Phone was picked by LEONIE, a very rude lady, doesn't have any phone manner and doesn't know how to serve clients. Her attitude was, Lift Shop installed the lift and doesn't have any resposibility if it doesn't work. I explained everything, but attitude was helping minded at all. She mentioned that, she is new in this Company and doesn't care what happened earlier. Therefore, customers should think twicw about using this Company for their compact lift installation. Very unhelpful attitude.
Emma from Compact Lifts has been outstanding in her efforts to help us scheduling in the lift for our new home. Her knowledge of the product was truly amazing which gave us the confidence and assurance that this was the lift for us and we look forward to it being installed in June.
Emma was very professional and yet so friendly as she explained to us about compact liftsShe understood our needs and treated us like familyShe was tops in her profession
Mitch was prompt and he dealt with some niggly issues. All is working well and we are very happy with the lift and the service from Compact Home Lifts.
Just had the first lift service by James, another great visit, very professional and thorough. Not surprising as from the start, the build, install and follow up has been great!
Emma was well presented, courteous and professional in our initial meeting with her. She had an exceptional knowledge of the lifts features and its operation. All our questions about the installation process were answered to our complete satisfaction and we look forward to liaising with her in the lead up to its installation.
Had a lift installed Nov 23. Very happy with the Builder (Gerard) and lift installer (Joel). Would recommend Compact Lifts. Very seamless operation from start to finish.Follow up to install done 29 Feb 24. Joel was great to deal with and addressed the issues I had
David was extremely knowledgable and helpful. Any doubts I had about the wisdom of having a home lift installed proved to be unwarranted after we discussed how it works and where it was best located in my home. The service he provided was excellent.
We reached out to Compact Lifts to provide us with a quotation for a new lift. We were delighted to meet their consultant Emma who came to our home to inspect suitability of the proposed installation and to provide a quotation etc. It was so refreshing to deal with a respectful sales consultant who knows her product so well. Emma was very clear, thoroughly explanatory and patiently listened to and answered all our questions. Emma presents and promotes Compact Lifts in a very professional manner, no doubt she is a very valued member of your company. Her skills and expertise are a perfect learning example to younger and less experienced sales representatives.
Love the lift. All people associated with purchase, installation and service were great. If I have a complaint it is the phone. Too hard to get in and out of the cavity, not user friendly and too expensive to have on a prepaid plan when it is never used. Find it much easier for all users to take their everyday mobile when lift is being used.
FIVE STARS FOR DAVID HAMILTONNot so good for Compact LiftsDavidson’s a great job guiding us through the process, and he was the one I went to when the head office couldn’t help me.And he did even though his job was finishedAs an ex salesman myself, I have nothing but respect for his honesty and professionalism
Great customer service! Met with David and he was extremely helpful in finding the best position to place our lift and walked us through each step comprehensively. He listened carefully and addressed any concerns or questions we had patiently and respectfully. Great guy, great product and great company!
David Hamilton came to our home to see if a lift was possible. He was informative, friendly, helpful, knowledgeable, and we felt we could trust him to give us the correct information. We were very happy with his visit and ordered our lift. The follow up from Compact Lifts so far has been very good. We have been given a suitable date for installation.
Amazing company to deal with. Lift is very impressive and we were very surprised with the high level of safety functions. The company is a real pleasure to deal with from the initial sales response, office, installation and support provided.
Very good service Bakhos is an excellent technician very polite ,friendly,helpful & knowledgeable .he answered & explained every question,took his time to service the lift .We are very very happy with the quality of the service & the company.
We would just like to thank you and all involved with the recent installation of our lift.Our first impressions of Compact Lifts was of professionalism and quality when we met Andrew. He represented your company very well and was a pleasure to deal with.With all building renovations it can be expected that there would be delays and unexpected things to cause stress for everyone and we certainly were tested at the beginning. It was very much appreciated that we were kept informed and given transparency with the scheduling changes and demands as they occurred.The first stage installer to complete the building works was Jamie and we can not speak more highly of him or his work. Jamie was friendly and open to answering any questions that we had. He has an eye for detail and is meticulous with the precision that is required with this type of installation. The pride in his work shows with the end results. Jamie is an asset to your firm.Second stage lift installation team were two friendly men. Dean was the main person we spoke with. Both were dedicated to getting the job done right and never stopped checking carefully at all the stages of installation. Dean was very happy to answer questions and made sure we had full understanding of the lift and it's functions before leaving. Good customer service is so rare these days, these men will provide it for Compact Lifts.You all work together as a team. It was good to meet you all.Thank you for our new lift and making our life so much more easier as we get older. It certainly makes us feel a lot more happier knowing that we have the option to stay in our second storey home.
Joel came to service our liftHe is a pleasant well mannered young man and a pleasure to have him in our home.He completed the service and then explained what was done in a professional mannerWe thank him for his service
The man we had Mitch was a really nice polite and helpful and did his job well I would be more than happy for him to return and surface to the elivator again
The servicing engineer was polite, efficient and pleased to answer any questions. From speaking to Kellie to report battery problem to fixing the battery they could not have been more helpful. If you need a lift this is the company.
The CHL Service person arrived on time, thoroughly checked our lift, found the issue, and made the necessary adjustment/repair in a timely manner. He was courteous & efficient and let us know exactly what he had done to get it going again. He also mentioned the Vodaphone in the lift required a SIM card which I wasn't aware of. Thankyou. Vanessa.
We had our annual service today with Mitch. He was on time, pleasant, knowledgeable and before he left he took the time to take us back over some safety features of the lift which I really appreciated. Thanks Mitch you demonstrate integrity and honesty in the way you carry out your work.
Couldn't have been happier with our compact home lift. Starting with the rep who came to measure, to the girl in the office and then the installers.We recently had our first service, by Bakhos. He was professional, efficient and friendly.So, all up, a very good experience.
I had my home lift service today and I was very happy with Bakhos the Technician assigned to service the lift. He was very professional, respectful and friendly!He was able to explain and answer all the questions and concerns I had.Thank you Bakhos for your excellent service to the lift!
Very, very, very happy with my lift. It has been installed for 2 years now, and I have had no problems with it at all. I have it serviced yearly, and pay my pre paid phone plan yearly.Mitch the person who services my lift is just lovely, knows his job, he is very friendly, and does it all with a very big smile. I can highly recommend getting a Compact Lift. I would not be able to stay in my hour without it.
Great service, polite and well organised technician. Only problem was with timing, he was much earlier than the office had scheduled (5 hours earlier). We were home but might not have been. Loving my Compact lift. I would have had to spend another seven weeks in hospital without it!
The Lift representative had a fantastic personality and we would love to have him check the lift every time it is needed. Great person to have here and a super bonus to the company. Harold Harker
Joel came to service the lift this morning. He was polite, proficient and friendly. He explained everything concisely and even discovered something that had been perhaps forgotten at installation. ( an emergency key of sorts). Compact Home Lifts can be highly recommended and also a mention to Kelly in reception for being so accomodating and helpful.
Arrived at 9.25 and completed task by 11.05. Thorough check up and did slight modification. He also talked me through what he did. Lovely, very competent young man. Hopefully we’ll see him again next year. Thank you . Sue Condon
We have always been very happy with Compact Lifts but I think this time was the best. Chance was so efficient and very knowledgeable with a very happy disposition. Thank for sending him and for the great service. Regs Tracy
Again I found the service provided by Compact Home Lifts excellent. The serviceman James Horman in my opinion was a very competent and efficient young man. I consider myself qualified to make this assessment, as I operated a industrial Electrical business for 40 years. Well done James
Mitch was great and gave sensible advice regarding the lift. He also provided components that were missing/ not supplied with the lift when l purchased the home. Lift runs much smoother now and the incorrectly fitted door has been adjusted.
We had a service for our lift today by Joel, who did an excellent job. He was thorough in his work and explained the service well. I can recommend him. Thanks.
We are delighted with our Compact Home Lift. It is well designed and very easy to use. Shawn did a marvellous job installing the lift in a tight location. He was diligent in ensuring that the installation went well and that we properly understood how to operate the lift, and its safety features.
We chose the Compact Crystal (see through) version and it looks fantastic.Being just retired and my wife having enough of climbing stairs for 30 years, it looked like we needed to move into a single level house.With Agents fees, Stamp Duty, moving costs and the stress involved, the option of installing a lift was a 'No Brainer'.Site inspection and quotation was quick and easy.Installation was in two stages, floor mods and then the Lift install.The trades and Technicians operated like skilled surgeons at work.The site was left spotless, operation instruction and handover was easy. The lift has been faultless for over 3 years now, operating reliably and smoothly.Installing this lift has been the best investment to allow our continued retirement in the house, area and neighbours we prefer.6 years now since installed and the lift has been totally reliable and trouble free.The annual service just completed again by a polite and courteous Technician explaining the service checks involved and safety features.This lift has been the best investment we ever made.
Mitch let me know when he was on the way and arrived right on time. He explained clearly what the problem was and reassured me about safety issues. Most impressed. Thanks
Excellent service from this company from start to finish .Tradesmen were very experienced, being in the building industry for 40 years i know good Tradesmen when I deal with them and they cleaned up after work everyday.i highly recommend Compact Lifts
Mitch is so professional, courteous and always informative. Mitch is very good at explaining everything he does. I am glad I have a Compact Lift with Mitch looking after everything. Thanks Mitch
Mitch - Thankyou so much 10/10 again for exceptional customer service. Reliable - Polite - No question is too much trouble. I have great confidence in your skills to keep my lift in top condition - look forward to seeing you next year 😀
First time getting our lift serviced, we were no sure what to expect. Mitch was fantastic: on time, friendly, explained service, what had been done. Super impressed that he ran through features of lift and how to operate correctly, which was great, as we were not the original owners. Recommended!
Backhoes was efficient & effective with his lift service. He rang to tell us when arriving which was very helpful. He was friendly & explained & reviewed safety procedures with us.
The technician that came to service our home lift arrived on time, he was very courteous and helpful in explaining things that we were'nt quite sure about. He was very thorough and obviously knew his work. He put a safety cover over the emergency button in the lift in order that we don't hit the button accidently, which had not been shown to us when the lift was installed. He also informed us that the phone in the lift, for emergency purposes, was due to be recharged.
Mitch from Compact Home Lifts was very profressional and efficient. Mitch explained the servicing process and was I was very happy with the service provided. I would highly recommend Compact Home Lifts, and thank you to Mitch for the excellent service provided.
From the first day we looked at the lifts, until, today, when Matt fitted the shaft, we’ve had amazing results. A huge thank you to Eddie, Samantha and Peter, as well. An extremely smooth experience for us, and we won’t hesitate to let friends and others know about the total professionalism your team exudes
Our Technician Bakhos was excellent, all aspects of our Compact Home Lift, were serviced and adjusted and a very helpful Gentleman, very pleasant and was very professional in his work.
All staff were efficient & courteous. Sales, scheduling, cut out, electrician and installers were great. On-site everyone was on time, readily answered questions & cleaned up. I love the lift & can recommend Melbourne Compact Lifts.
Had Shawn come out to service my lift, on time, infact early, had my lift serviced within the hour, no fuss, no mess, and very polite and efficient man as well...5 stars...
Shawn did an excellent job in completing the maintenance of our Compact Lift.Shawn informed me earlier that he is arriving early. He is pleasant and a good communicator. He walked me through the maintenance job he’s done.
Product is more than adequate for a home lift. It looks great and is easy to use. Best thing about this company is the two guys James and Tyrone who due to some scratches on some of the panels, had to return to change the panels over. Nothing major but they did their job very patiently, without complaints, as they didn't have much space to work in, and with great care to our other furniture etc and very professionally. Best workers I have seen in a long time. Their knowledge of the product was thorough too. Charlotte who is correlating the jobs is also excellent.7/9/2023 Just had them come for our yearly check and Shawn was fantastic as usual. On time and does a great job. Louise was great to correlating everything. Thank you.
We have had our lift since 2017, installed to provide access from ground floor to master bedroom and to future proof as we age. Shawn from Compact Home Lifts came to conduct a regular service and was fabulous. On time, bright, cheerful, informative and efficient. Couldn’t be happier with the service we received. Would highly recommend.
Got a lift put in for my mum - the whole process from start to finish was easy - costs were up front and nothing hidden - the builder was extraordinary and so good - the techs that came and fitted the lift were polite and excellent to deal with. Nothing was too hard and they were always helpful. The finished product was as expected and works well, its unobtrusive in the room due to the see through design and l am glad l chose this company.
Mitch was professional, courteousCalled earlier as to ETA was promptCompleted within timeframe. Explained new modifications re Phone. Pleased with interactions and service.Well dine
Service man Mitch, very friendly and polite. Had a small issue with our home lift but nothing was too much trouble for him to try and correct. Lovely young man and a credit to the company he works for. One happy client 😁😁
Was a big decision to get a lift installed but from day one of dealing with Compact Lifts we have never regretted it. All staff including the installers were professional, efficient and friendly. Thank you Compact Lifts.Well time for annual service of our lift. This was done by Mitch who carried out the service and have to comment that it was very interesting to watch what was required and his manner of explaining what needed to be done. Thank you Mitch see you next service.
We have recently purchased a home with a Compact Home lift and are delighted with it and also delighted with our service call and lift technician Mitch. What a lovely young man, he was so professional and certainly knows his job, he explained how to use the lift and took time to make sure that we understood everything before he left. We highly recommend this company and Mitch.
Congratulations to the Team at First Level Compact Lifts & Dean Constructions . Ours was an install in an existing home & required some significant modifications to our home which involved timely coordination of a lot of trades . With all the reports of delays waiting for trades we were a little apprehensive about just how long it would to take to complete the job .You may have no fear each trade arrived on cue & carpenter, plaster, electrician, painter & Lift Install Team arrived & completed their work seamlessly. Thank You to all concerned
We are very happy with our lift and especially its performance. We have now had 2 annual services performed by Mitch and I would gladly recommend this product and company
Now that I have owned a Compact lift for a few weeks, I realise that my apprehension that it might interrupt the flow and especially appearance of a room on each floor has totally disappeared.It works beautifully. Its footprint is so small. The two rails are a minimum interruption to a room. Its elegant. Without a downstairs bedroom the lift will give me longevity in this house as I age. I’m so pleased I made the decision to buy.Both the builders who created the void through which the lift would travel, and a week or so later the installers, were courteous, friendly and clearly highly competent.With both visits there was minimum interruption to the house and not a shred of waste material.Dealing with every aspect of the installation from inspection, to sales, to build, to administrative staff has been amazingly positive and rewarding.
Compact Lifts gave us the flexibility to stay in our home as we age. Thanks Compact Lifts. Chase is always pleasant and and gives us a run-down on what he has done, giving us a good understanding for why we need to have the lift serviced. Extremely happy.
Excellent service from Mitch. Polite, efficient and on time. The only improvement l could suggest is that there might be more notice given. I only heard that the update was required or planned, an hour or so before Mitch arrived. If l was still working it would have been difficult.
Excellent service, great product.Customer service is second to none, from the initial contact, through installation and ongoing maintenance.Highly recommended.
Reece and Jack were so professional and helpful.Mark was fantastic and did a great job too .Geoff the sales rep was so supportive in assisting us and answering all queries and patient and understandingGreat team of professionals.The lift is wonderful.The only thing I could fault is the cord hanging down. But is being redesigned in newer models .Thanks for a wonderful great quality product.
Bakhos from Compact Lifts was a pleasure to have in our home. He was very courteous, thorough, informative, and helped solve an ongoing issue we had with our lift. Thank you Bakhos 😊
We installed this lift April 2021 and it has proven to be a boom, since then both my wife and I have suffered illnesses that if we did not have this we would have had to sell our property and move to a single level dwelling.With regards to the installation each workman was neat, tidy and clean, we did not have to clean up after them, we could not have asked for better service and we highly recommend this company.
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