Frequently Asked Questions

WHERE CAN I PLACE MY LIFT?

Our compact home lifts allow for unrivaled flexibility in terms of placement. Due to the size of our lifts and unique dual rail support system, our lifts can be placed throughout the home. We can even install our lifts in some closet spaces.

DO YOU REQUIRE LOAD BEARING WALLS?

No, our unique dual rail system creates a completely self-supporting structure. The weight of the entire structure and lift are in compression through the rails into the floor of the home. The Compact Home Lift does not add any extra burden on a home thanks to this clever system.

WILL I NEED BUILDING WORKS?

Unlike conventional lifts, our range only requires the appropriate ceiling aperture to be cut out and trimmed by a professional builder. This is minimal work and will most likely only take a builder a single day to to complete. We also have our own in house building service and can recommend registered builders for your specific project.

HOW LONG DOES IT TAKE TO INSTALL?

Our home lifts are fitted by a professional network of authorised dealers and contractors. Once the basic building works are completed, we can often have your Compact Home Lift installed and operational in under 2 working days.

HOW SAFE ARE YOUR LIFTS?

Our lifts are some of that safest of their kind on the market and boast the following safety features:

Top and bottom safety pans

When the lift is moving, two safety pansĀ are in place to ensure nothing is obstructing the lift. This means that if an object (e.g. a child or pet) was to potentially obstruct the lift as it travels, the lift would simply stop before making contact and only be able to move in the opposite direction.

Full height light curtain (half door option lift)

The full height light curtain is located at the entrance to the lift. This acts as a sensor and ensures nothing crosses into or out of the lift as it travels. This prevents any dangers to passengers and also people outside the lift. In the event the light curtain is crossed, the lift will stop and will not move until the obstruction ceases.

Hold-to-run press button controls

Our lifts are fitted with hold to run press button controls, ensuring that the occupants are in total control of the lift at all times. This also creates a point of contact between the passenger and the lift whilst it is in motion.

Swing Door

Our lifts are fitted with a hinged door (this comes in both half-height and full-height varieties) that provides a physical barrier whilst the lift is in use. The door locks will only release when the lift arrives safely at the floor of choice.

Weight limit sensors

If the weight limits of our lifts are ever exceeded, the weight limit sensors will not allow the lift to travel.

Out of balance sensors

If the lift for whatever reason is ever out of balance, a number of sensors will detect this and prevent the lift from travelling.

Fall arrest mechanism

Due to our unique drive system, all the weight in the lift is carried on two steel cables. In the unlikely event that these cables were to break or go slack, the patented fall arrest mechanism inside the lift will activate and not allow the lift to move. This ensures the absolute safety of all occupants.

Over Speed Governor (OSG)

Over speed governor triggers if lift travels quicker than 0.15m/s, ensuring a safe speed is maintained.

Battery BackupĀ 

Our lifts have a emergency battery backup in the event of a power failure.

Travel Sensors

Travel sensors on the highest and lowest levels are in place to guarantee the lift stops where it should.

Phone Access

A cleverly concealed mobile phone comes standard with each lift, as required per the Australian Lift Code.

WHAT HAPPENS IF THE POWER GOES OUT?

In the event of a power outage, our lifts are equipped with a battery backup facility. This comes standard and will allow the lift to safely descend to the lowest level of the home and allow the passenger(s) to exit.

HOW MUCH NOISE DOES THE LIFT MAKE?

Unlike most other residential lifts on the market, our product don’t use noisy hydraulics, vacuum systems or loud mechanical equipment. Our lifts use a unique electric motor drive system which is very quiet. You can see how quiet our lifts are at one of our showrooms in Melbourne or Sydney.