Privacy policy

 

Compact Lifts Pty Ltd (ACN 609 124 405) (we, us or our) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). 

This Privacy Policy explains how we collect, hold, use and disclose your personal information, and how you can access or correct that information or make a complaint.

This policy applies to all personal information we collect in connection with our business operations, including through our websites, over the phone, by email, or in person.

What is personal information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether recorded in material form or not. Sensitive information is a subset of personal information that includes information about health, racial or ethnic origin, political opinions, religious beliefs and criminal records.

What personal information do we collect?

The types of personal information we may collect include:

    1. Contact information – your name, address, email address, phone number and other contact details;
    2. Service and quote request information – details about your property, building type, lift requirements, and any specific needs you communicate to us;
    3. Customer records – service history, invoices, payment information, correspondence and feedback;
    4. Supplier and contractor information – contact details, qualifications, insurance information, bank account details for payments, and work history;
    5. Recruitment information – resumes, qualifications, employment history, references, and interview notes if you apply for a position with us;
    6. Website usage information – information about how you use our website, including your IP address, browser type, pages visited, and referring website;
  • Marketing preferences – your preferences for receiving marketing communications from us.

How do we collect personal information?

We collect personal information in a number of ways, including:

  1. directly from you when you enquire about our services, request a quote, engage us to provide services, or communicate with us by phone, email, through our website or in person;
  2. from third parties such as building managers, body corporate managers, real estate agents, or other parties who refer you to us;
  3. from publicly available sources such as business directories, company registrations, and professional networks;
  4. through our website using cookies and similar technologies (see Cookies and website analytics below); and
  5. from recruitment agencies or referees if you apply for a position with us.

Why do we collect, hold, use and disclose personal information?

We collect, hold, use and disclose personal information for the following purposes:

  1. to provide quotes, install, service, repair and maintain elevators and lifts;
  2. to communicate with you about our services, including responding to enquiries and providing updates on work in progress;
  3. to process payments and manage our accounts;
  4. to comply with our legal and regulatory obligations, including workplace health and safety requirements;
  5. to manage our relationships with suppliers and contractors;
  6. to assess applications for employment;
  7. to send you marketing communications about our services, special offers and industry information (where you have consented or where we are otherwise permitted to do so by law);
  8. to improve our website and services; and
  9. for any other purpose disclosed to you at the time of collection, or to which you consent.

Who do we disclose personal information to?

We may disclose your personal information to:

  1. our related bodies corporate;
  2. contractors, subcontractors and service providers who assist us in operating our business, including lift manufacturers, parts suppliers, and installation specialists;
  3. professional advisers such as accountants, lawyers and insurance providers;
  4. cloud service providers, IT service providers, and software providers (including customer relationship management, accounting and scheduling software);
  5. government agencies, regulators and law enforcement bodies where required or authorised by law;
  6. building managers, body corporate committees, or property owners in connection with our services;
  7. potential purchasers or investors in our business or assets in connection with a proposed sale, acquisition or merger; and
  8. any other third party with your consent.

Overseas disclosure

Some of the third parties we disclose personal information to may be located overseas or may store data on servers located overseas. This may include cloud service providers with servers in the United States, European Union, or other jurisdictions. Before disclosing personal information to an overseas recipient, we take reasonable steps to ensure the recipient does not breach the APPs, or we obtain your consent, or the disclosure is otherwise permitted under the Privacy Act.

Cookies and website analytics

Our website uses cookies and similar technologies to collect information about how you use our website. Cookies are small data files that are placed on your computer or device when you visit a website.

We use cookies to:

  1. improve the functionality of our website;
  2. analyse website traffic and usage patterns using analytics tools such as Google Analytics;
  3. remember your preferences; and
  4. provide relevant advertising where applicable.

You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you disable cookies, some parts of our website may not function properly.

Google Analytics is a web analytics service provided by Google LLC. For information about how Google uses data collected through our website, please visit www.google.com/policies/privacy/partners. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Direct marketing

We may use your personal information to send you direct marketing communications about our services, special offers and industry information that may be of interest to you. We will only do so where:

  1. you have consented to receive such communications; or
  2. it is within your reasonable expectations that we would send you such communications and we provide a simple way to opt out.

You can opt out of receiving marketing communications at any time by clicking the ‘unsubscribe’ link in any marketing email, or by contacting us using the details below. We will process your opt-out request as soon as practicable.

How do we store and protect personal information?

We take reasonable steps to protect your personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps include:

  1. using secure servers and encrypted data transmission;
  2. implementing access controls and password protection;
  3. training our staff on privacy and data security obligations; and
  4. engaging reputable third-party service providers with appropriate security practices.

We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When your personal information is no longer needed, we will take reasonable steps to destroy or de-identify it.

Accessing and correcting your personal information

You have the right to request access to the personal information we hold about you, and to request correction of any information that is inaccurate, out of date, incomplete, irrelevant or misleading.

To request access to or correction of your personal information, please contact us using the details below. We will respond to your request within a reasonable period (and in any event within 30 days). We may need to verify your identity before processing your request.

There are some circumstances in which we may refuse your request for access or correction, as permitted by the Privacy Act. If we refuse your request, we will provide you with written reasons for the refusal and information about how you can complain about the decision.

Complaints

If you believe we have breached the APPs or otherwise mishandled your personal information, you can make a complaint by contacting us using the details below.

When you make a complaint, please provide us with as much detail as possible about the circumstances of your complaint. We will acknowledge your complaint within 7 days and investigate it promptly. We aim to resolve complaints within 30 days. If we need more time, we will keep you informed of our progress.

If you are not satisfied with our response to your complaint, or if you would prefer to make a complaint directly to the regulator, you can contact the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au

Phone: 1300 363 992

Post: GPO Box 5288, Sydney NSW 2001

Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: info@compactlifts.com.au

Phone: 1800 904 088

Address: 456-458 Smith St, Collingwood, VIC, 3066

Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will publish the updated policy on our websites. We encourage you to review this policy periodically. The current version will always be available on our websites.

Last updated: 23 June 2026